Effective Date: https://rajkiy.com/privacy-policy/
At Rajkiy.com, we value user feedback and are committed to addressing any concerns regarding our content, policies, or website functionality. This Complaint Redressal Policy outlines the process for lodging complaints and how we handle them efficiently.
1. Scope of Complaints
Users may file complaints regarding:
- Inaccurate, misleading, or defamatory content published on Rajkiy.com.
- Violation of privacy rights or misuse of personal data.
- Copyright infringement or unauthorized use of intellectual property.
- Objectionable advertisements or sponsored content.
- Technical issues affecting website functionality or user experience.
- Fake news or political bias allegations (with proper evidence).
2. How to File a Complaint
Users can file complaints through the following channels:
📧 Email: contact@rajkiy.com
📩 Contact Form: https://rajkiy.com/contact
Please include:
- Your full name and contact details.
- A detailed description of the complaint.
- Relevant supporting evidence (screenshots, URLs, etc.).
- Your desired resolution (content correction, removal, clarification, etc.).
3. Complaint Handling Process
- Acknowledgment: We will acknowledge receipt of your complaint within 48 hours.
- Review & Verification: Our editorial and legal team will assess the complaint and verify its authenticity.
- Resolution Timeframe:
- General complaints: Resolved within 7 working days.
- Privacy/data-related complaints: Resolved within 15 working days.
- Legal & copyright disputes: May take up to 30 days or longer, depending on legal proceedings.
- Response & Action:
- If the complaint is valid, we may update, remove, or issue a clarification regarding the content.
- If the complaint is invalid, we will inform you with proper reasoning.
- If required, we may seek legal advice or escalate the issue to relevant authorities.
4. Escalation Process
If you are not satisfied with the response, you may escalate your complaint to:
🔹 Grievance Officer
📧 Email: contact@rajkiy.com
As per applicable laws, our Grievance Officer will review escalated complaints and provide a final decision within 15 days.
5. Legal Compliance
- We comply with Indian laws, including the Information Technology Act, 2000 and relevant media regulations.
- In case of legal disputes, we cooperate with authorities as per applicable laws.
- Any legal disputes arising from complaints shall be resolved in the courts of Mumbai, Maharashtra.
6. Updates & Changes
We reserve the right to update this Complaint Redressal Policy at any time. Updates will be published on this page. Continued use of Rajkiy.com implies acceptance of the revised policy.
7. Contact Information
For complaints or redressal queries, reach out to us:
📧 Email: complaints@rajkiy.com
🌐 Website: https://rajkiy.com